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Troubleshooting

Unlaunched UW Theme Classic sites and related launch request deadline

Posted on February 13, 2026

We’re still looking for help with claiming unlaunched UW Theme Classic sites! These sites must be launched in UW Theme Classic by March 31, 2026. After that point, they’ll need to be migrated to UW Theme 2.0 before they can launch to a production domain.

Posted in Troubleshooting, Updates, UW Theme 2.0, UW Theme Classic

Assistance requested: Confirming ownership of unlaunched sites

Posted on January 26, 2026

WiscWeb site owners will be required to transition their sites from UW Theme Classic to UW Theme 2.0 by December 2026. To help us in tracking progress in this effort, we are looking to understand if certain unlaunched WiscWeb project sites are still in use.

Posted in Troubleshooting, UW Theme 2.0, UW Theme Classic

Understanding data risks: Media files linked from protected pages

Posted on December 16, 2025

Traditional methods for protecting content do not protect media that is uploaded to the site. This is true for both page protection options in WiscWeb: NetID page protection and the WordPress native password protection.

Posted in Best Practices, Training, Troubleshooting

Important update for users of RSS feeds/PubMed

Posted on October 22, 2025

RSS feeds that use PubMed are broken due to issues in PubMed. For the time being, we recommend linking out directly to publications lists that use this tooling.

Posted in Troubleshooting, Updates, UW Theme 2.0, UW Theme Classic

Confirmed issues with display of embedded Kaltura videos in WordPress

Posted on August 12, 2025

We’ve recently been made aware of an issue that has impacted the display of Kaltura videos within WiscWeb and other WordPress websites.

Posted in Troubleshooting, Updates

Firewall changes coming June 4th through 17th

Posted on June 2, 2025

WiscWeb will soon be deploying subtle changes to the way that we configure our firewall settings for our WordPress environments. Our goal is to implement these changes in the least impactful way. However, it is …

Posted in Maintenance, Performance, Troubleshooting

Important update regarding wpDataTables using Google Sheets

Posted on March 12, 2025

wpDataTables that were built using Google Sheets may be displaying an error. Here’s what we know about this issue.

Posted in Plugins, Troubleshooting

Cookie information for WiscWeb website owners

Posted on February 22, 2024

A recent Tech Partners thread brought new attention to the ongoing conversation about cookie concerns on campus. This is something we’ve been addressing and communicating about for the past year, and we’re happy to see people engaging with the topic. Here is everything we know in a single post to make things easier for users to reference.

Posted in How To, Training, Troubleshooting, UW Theme Classic

Website resources for those new to WiscWeb

Posted on December 12, 2023

With such a distributed campus, it can be challenging for new website owners/editors to know all of the cool services that are available to them. If you’re looking for some help building your site, you’re in luck – we have some really great resources here at UW-Madison!

Posted in Best Practices, How To, Troubleshooting

Important note regarding new Gravity Forms templates

Posted on April 11, 2023

Gravity Forms 2.7.0 introduces the ability to use templates, which provides an easier path to creating new forms. However, we’ve chosen to hide most of these options as the advertised features and form fields aren’t allowed in WiscWeb.

Posted in Plugins, Troubleshooting
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Recent Posts

  • Update regarding Kaltura embeds for UW Theme Classic and UW Theme 2.0
  • UW Theme 2.0 version 2.8.0 release
  • Unlaunched UW Theme Classic sites and related launch request deadline
  • UW Events is now available for UW Theme 2.0 sites
  • UW Theme 2.0 version 2.7.0 release

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