Customer Support Form

Name*

First Last

NetID*

Preferred Email*

Website URL*

Please choose the topic area that most closely relates to your inquiry*

Have you searched the WiscWeb KnowledgeBase for answers to your inquiry?*

How to and instructional documentation for the WiscWeb service is located in the KnowledgeBase. It is highly recommended that you search here before submitting your request.

Yes
No

How To/Instructions Questions

Have you attended UW Theme Beginner training?*

WiscWeb offers free training in WordPress using the UW Theme. The schedule for these classes is available on the Training Page.

Yes
No

Please describe your question or request*

Provide as much detail as possible.

Training Questions

I need help with...*

Scheduling a group training session
Scheduling a single training session

Please describe your request*

Bug/Issue Reporting Questions

URL(s) of affected pages*

Please copy and paste the URLs for the page(s) that are being affected by the issue. Use the plus sign (+) to add more rows.

Please describe the issue you are encountering*

Provide as much detail as possible.

If you can provide screenshots of your issue, please include them here*

Feature Request Questions

Is this a request for new technology or an update to an existing page element?*

New technology
Existing technology

Please describe your request*

Provide as much detail as possible.

Example website

Is there an example of this functionality on another website? If so, please include the link here.

File upload

If you have a screenshot or example file that you would like to share, please upload it here.

Domain Questions

Please choose the domain option that most closely relates to your request*

I'd like to change the domain for my site
I'd like to request a second domain for my site

Requested domain*

Have you reviewed the domain naming guidelines for WiscWeb?*

WiscWeb has a KnowledgeBase document on domain naming guidelines for the service.

Yes
No

We kindly ask that you review this information prior to submitting your request: Domain Naming Guidelines for WiscWeb

Is this a 3rd level domain?*

If you aren't sure if your domain is considered a 3rd level domain, please review the documentation listed in our Domain Naming Guidelines KnowledgeBase document.

Yes
No

Please note that 3rd level domains require approval and can take at least 2 weeks for reservation.

Please describe the reason for this request*

Under the Terms of Service, WiscWeb does not allow for vanity URLs for sites. We are unable to fulfill this request.

Site Launch

Please choose the launch option that most closely relates to your request*

I would like to schedule a launch of my site
I would like to change my launch date/time
I have a question about the site launch process

Requested site launch date*

Requested site launch time*

10:00 AM
2:00 PM

Please describe the reason for this change*

A site launch can be scheduled using the Site Launch Request Form.

Please note: If you have a site that is already published elsewhere, we require two weeks' notice to schedule the site launch as this type of request involves a DNS update.

The site launch process and FAQ are documented in the WiscWeb KnowledgeBase. Please peruse this info prior to submitting your request.

Please describe your launch request*

Content Strategy/Design Questions

Content strategy and design-related questions are best answered in a WiscWeb open lab. It is difficult for the team to address these questions via email. Please peruse the Open Lab Schedule and attend when you are able. A member of the WiscWeb team and/or the Center for Digital Accessibility and User Experience will assist you.

Redirects

Please choose the option that most closely relates to your request*

I require new redirects for my site
I have a question about how to add redirects to the Redirection plugin
I'm having an issue with existing redirects

Do these include PHP page redirects and/or media file redirects (PDF, JPG, PNG, etc.)*

Yes
No

Do you need the Redirection plugin added to your project?*

Yes
No

Please describe your redirect request*

Customization Request Questions

Customization requests require a consultation with a WiscWeb team member in an Open Lab. Please review the documentation on the Customization Request page and plan to attend an upcoming Open Lab session.

How To/Instructions Questions

Training Questions

Bug/Issue Reporting Questions

Feature Request Questions

Domain Questions

Site Launch

Content Strategy/Design Questions

Redirects

Customization Request Questions

Other Questions