Customer Support Form

Name*
First Last
NetID*
Please make sure to type your NetID (typically a combination of letters from your first and last names) rather than your campus ID number.
Preferred Email*
Website URL*
If you have more than one site, please use the plus sign to the right to add more fields.
Please choose the topic area that most closely relates to your inquiry*
- Error Reporting Related to Modsecurity Updates
- Questions About WiscWeb Architectural Changes
- Bug/Issue Reporting
- Content Strategy/Design Inquiry
- Customization Request
- Domains
- Feature Request
- How To/Instructions
- Plugin Activation Request
- Redirects
- Site Launch
- Training
- Other
Have you searched the WiscWeb KnowledgeBase for answers to your inquiry?*
How to and instructional documentation for the WiscWeb service is located in the KnowledgeBase. It is highly recommended that you search here before submitting your request.
- Yes
- No
How To/Instructions Questions
Have you attended UW Theme Beginner training?*
WiscWeb offers free training in WordPress using the UW Theme. The schedule for these classes is available on the Training Page.
- Yes
- No
Please describe your question or request*
Provide as much detail as possible.
Training Questions
I need help with...*
- Scheduling a group training session
- Scheduling a single training session
Please describe your request*
Bug/Issue Reporting Questions
URL(s) of affected pages*
Please copy and paste the URLs for the page(s) that are being affected by the issue. Use the plus sign (+) to add more rows.
Please describe the issue you are encountering*
Provide as much detail as possible.
If you can provide screenshots of your issue, please include them here
Feature Request Questions
Is this a request for new technology or an update to an existing page element?*
- New technology
- Existing technology
Please describe your request*
Provide as much detail as possible.
Example website
Is there an example of this functionality on another website? If so, please include the link here.
File upload
If you have a screenshot or example file that you would like to share, please upload it here.
Plugin Activation Request
Which plugin are you requesting to be activated?
Domain Questions
Please choose the domain option that most closely relates to your request*
- I'd like to change the domain for my site
- I'd like to request a second domain for my site
Requested domain*
Have you reviewed the domain naming guidelines for WiscWeb?*
WiscWeb has a KnowledgeBase document on domain naming guidelines for the service.
- Yes
- No
We kindly ask that you review this information prior to submitting your request: Domain Naming Guidelines for WiscWeb
Is this a 3rd level domain?*
If you aren't sure if your domain is considered a 3rd level domain, please review the documentation listed in our Domain Naming Guidelines KnowledgeBase document.
- Yes
- No
Please note that 3rd level domains require approval and can take at least 2 weeks for reservation.
Please describe the reason for this request*
Under the Terms of Service, WiscWeb does not allow for vanity URLs for sites. We are unable to fulfill this request.
Site Launch
Please choose the launch option that most closely relates to your request*
- I would like to schedule a launch of my site
- I would like to change my launch date/time
- I have a question about the site launch process
Requested site launch date*
Date Format: MM slash DD slash YYYY
Requested site launch time*
- 10:00 AM
- 2:00 PM
Please describe the reason for this change*
A site launch can be scheduled using the Site Launch Request Form.

Please note: If you have a site that is already published elsewhere, we require two weeks' notice to schedule the site launch as this type of request involves a DNS update.
The site launch process and FAQ are documented in the WiscWeb KnowledgeBase. Please peruse this info prior to submitting your request.
Please describe your launch request*
Content Strategy/Design Questions
Content strategy and design-related questions are best answered in a WiscWeb open lab. It is difficult for the team to address these questions via email. Please peruse the Open Lab Schedule and attend when you are able. A member of the WiscWeb team and/or the Center for Digital Accessibility and User Experience will assist you.
Redirects
Please choose the option that most closely relates to your request*
- I require new redirects for my site
- I have a question about how to add redirects to the Redirection plugin
- I'm having an issue with existing redirects
Do these include PHP page redirects and/or media file redirects (PDF, JPG, PNG, etc.)*
- Yes
- No
Do you need the Redirection plugin added to your project?*
- Yes
- No
Please describe your redirect request*
Customization Request Questions
Customization requests require a consultation with a WiscWeb team member in an Open Lab. Please review the documentation on the Customization Request page and plan to attend an upcoming Open Lab session.
Modsecurity Update - Error Reporting Questions
Date the error occurred*
Date Format: MM slash DD slash YYYY
General time that the error occurred
Please get as close as possible, but it is ok if you aren't sure.

: HH

MM
What is your IP Address?*
Please go to Google and type in What is my IP address? Please enter that information in the field.
Describe what you or your site user was doing when the error occurred:*
Please include as much information as possible. The more detailed the information, the more quickly we can act on your request.
URL of the issue page (if applicable)
Screenshots
Please upload any screenshots of the error that you may have.
Drop files here or
Questions About WiscWeb Architectural Changes
Please include any questions or feedback here:*
Other Questions
Please describe your request*
Provide as much detail as possible.

How To/Instructions Questions

Training Questions

Bug/Issue Reporting Questions

Feature Request Questions

Plugin Activation Request

Domain Questions

Site Launch

Content Strategy/Design Questions

Redirects

Customization Request Questions

Modsecurity Update - Error Reporting Questions

Questions About WiscWeb Architectural Changes

Other Questions