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  2. Troubleshooting

Troubleshooting

Confirmed issues with display of embedded Kaltura videos in WordPress

Posted on August 12, 2025

We’ve recently been made aware of an issue that has impacted the display of Kaltura videos within WiscWeb and other WordPress websites.

Posted in Troubleshooting, Updates

Firewall changes coming June 4th through 17th

Posted on June 2, 2025

WiscWeb will soon be deploying subtle changes to the way that we configure our firewall settings for our WordPress environments. Our goal is to implement these changes in the least impactful way. However, it is …

Posted in Maintenance, Performance, Troubleshooting

Important update regarding wpDataTables using Google Sheets

Posted on March 12, 2025

wpDataTables that were built using Google Sheets may be displaying an error. Here’s what we know about this issue.

Posted in Plugins, Troubleshooting

Cookie information for WiscWeb website owners

Posted on February 22, 2024

A recent Tech Partners thread brought new attention to the ongoing conversation about cookie concerns on campus. This is something we’ve been addressing and communicating about for the past year, and we’re happy to see people engaging with the topic. Here is everything we know in a single post to make things easier for users to reference.

Posted in How To, Training, Troubleshooting, UW Theme

Website resources for those new to WiscWeb

Posted on December 12, 2023

With such a distributed campus, it can be challenging for new website owners/editors to know all of the cool services that are available to them. If you’re looking for some help building your site, you’re in luck – we have some really great resources here at UW-Madison!

Posted in Best Practices, How To, Troubleshooting

Important note regarding new Gravity Forms templates

Posted on April 11, 2023

Gravity Forms 2.7.0 introduces the ability to use templates, which provides an easier path to creating new forms. However, we’ve chosen to hide most of these options as the advertised features and form fields aren’t allowed in WiscWeb.

Posted in Plugins, Troubleshooting

Changes to WiscVPN Will Affect WiscWeb Editors/Admins

Posted on August 12, 2021

On August 23, 2021, WiscVPN will start requiring multi-factor authentication. Please be aware that this change will affect how you login to your site from off campus.

Posted in Troubleshooting

Important Update Relating to wpDataTables Table Display

Posted on November 18, 2020

It was brought to our attention recently that several wpDataTables that were using Google Sheets as its source were no longer displaying data even though the source tables were still working correctly.

Posted in Plugins, Troubleshooting

Service Update for WiscWeb Editors and Administrators

Posted on July 2, 2019

We are aware of the noticeable slowness that authenticated users (those that are logged in) of WiscWeb sites have been experiencing. We are actively investigating this issue and are making changes that should begin improving …

Posted in Maintenance, Troubleshooting, Updates

Events Calendar Embedded Map Display Changes

Posted on November 30, 2018

If you publish events on your site via the Events Calendar Pro plugin, you may have noticed that the maps on your event pages are no longer rendering and have been replaced with an “Oops! …

Posted in How To, Plugins, Troubleshooting
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Recent Posts

  • Future infrastructure will remove fuzzy URL matching
  • Gravity Forms to remove legacy markup in version 3.1 (not yet released)
  • Future infrastructure will delete Gravity Forms entries every 1.5 years
  • DNS changes coming when new WiscWeb infrastructure launches this fall
  • Important update regarding use of Enable Media Replace plugin in new infrastructure

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