Important: Revised Rollout Date for Modsecurity Updates

On Friday, Feb. 28, the WiscWeb service was again subject to a botnet attack that resulted in an outage of our service. As such, we plan to roll out the proposed Modsecurity updates (of March 2nd) early.

As a reminder, it is important to note that the changes we are making could mean that WiscWeb editors/administrators, as well as users of your sites, may randomly encounter error messages over the next few days. While we had originally believed that these messages would be mostly 403 errors, but testing has shown that there are additional errors that could be displayed.

We request that you report any and all errors to our team (via our customer support form, using the appropriate selections) as each is an indicator of a Modsecurity update that we need to set. Once we’ve added these instances to the settings, your error will be cleared. We hope to work through these updates as quickly and efficiently as possible.

Examples of actions that could result in errors once we’ve updated the Modsecurity:

  • Form submissions
  • General editing in the dashboard (including page/post creation, updates to plugins, menu and Customizer changes, etc.)
  • File uploads (to the Media Library or to a form)

Again, we apologize for this inconvenience, but we must make this change to our service to improve performance overall. If you have questions about this change, please do not hesitate to reach out to us via our customer support form.

As always, thank you for your continued partnership and support as we work through new changes to our service.